Delivery and Returns


Delivery
All orders are processed within 1-3 business days and should arrive within 3-8 days for domestic orders. Please allow additional shipping time during holiday period and international orders.

International shipping is available to New Zealand, USA, UK, Ireland and Canada. Shipping costs are calculated at check out.


Shipping zones

Domestic • Australia

Express Shipping $15.95

Standard Shipping
Orders $1.00–$99.00 $12.95

Standard Shipping
Orders $100.00 and up Free


NZ • New Zealand
Standard International
6 to 27 business days • Orders 0.9kg–1.9kg
$35.67

Standard International
6 to 27 business days • Orders 1.9kg–2.9kg
$43.94

Standard International
6 to 27 business days • Orders 2.9kg–3.9kg
$52.20

Standard International
6 to 27 business days • Orders 3.9kg–4.9kg
$60.47

Standard International
6 to 27 business days • Orders 0kg–0.4kg
$17.58
UK Ireland • United Kingdom, Ireland

Standard International
6 to 27 business days • Orders 0kg–0.9kg
$42.99

Standard International
6 to 27 business days • Orders 0.91kg–1.9kg
$67.69

Standard International
6 to 27 business days • Orders 1.91kg–2.9kg
$83.08

Standard International
6 to 27 business days • Orders 2.91kg–3.9kg
$98.47

Standard International
6 to 27 business days • Orders 3.91kg–4.9kg
$113.86


US Canada • Canada, United States

Standard International
6 to 27 business days • Orders 0kg–0.9kg
$37.76

Standard International
6 to 27 business days • Orders 0.9kg–1.9kg
$61.61

Standard International
6 to 27 business days • Orders 1.9kg–2.9kg
$75.48

Standard International
6 to 27 business days • Orders 2.9kg–3.9kg
$89.35

Standard International
6 to 27 business days • Orders 3.9kg–4.9kg
$103.22

 

Damages and issues

Please inspect your order upon reception and contact us within three days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.

Returns

We want every Lunaire piece to feel just right. If something isn’t quite what you hoped for, we offer a 30-day refund on eligible items—excluding shipping costs—back to your original payment method.

Please note: engraved or personalised pieces are final sale and cannot be returned unless damaged or faulty. Gift cards are also non-refundable.

Your experience matters deeply to us. If something doesn’t feel right, reach out—we’re here to make it right.

Refunds

Once the request has been verified and approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@lunaire.au