Questions,
answered.

Yes — if it's purchased as a candle. Forever Jars are also available to purchase on their own. Each jar is sold separately from the scented refill pod. To begin your ritual, simply choose your Forever Jar and pair it with your favourite Lunaire refill pod.

Yes — it's made for life. One jar, infinite refill pods.

Once your candle is finished, let the jar cool completely. Then place it in your freezer for a minimum of one hour. The wax contracts and lifts out cleanly — use a spoon to gently remove it. If you have a wax melter, you can reuse the leftover wax for a final scent throw.

Alternatively, pour boiling water inside to lift any remaining wax, then wash with warm soapy water and dry thoroughly.

Then insert your next refill and begin again. Same jar. New story.

Watch the full refill guide →

Always. We use 100% natural soy wax, devoid of paraffin, petroleum, or parabens. Nothing harmful. Nothing hidden. Vegan. Cruelty-free. Beautifully clean.

This is the beauty of natural soy wax — it doesn't always behave the same. You might see light frosting or textured swirls. These are not flaws, but signs of purity.

Lunaire candles are made to burn differently. Unlike traditional jars, our aluminium vessels retain heat as the wax lowers — so even if it tunnels a little at first, the edges will catch up with time. Think of it as a slow reveal.

On your first burn, let the candle melt for 3–4 hours. After that, just trust the process.

Watch our tunnelling fix video →

Each scented pod is available in two sizes:

• Original 190g — up to 30 hours
• Deluxe 420g — up to 60 hours

Burn time may vary slightly depending on your space and burn habits — but each one is designed to last, and linger.

Yes. Our Discovery Set is the perfect way to experience our scent range before committing to a full-size refill.

Yes. Engraving is included, always. A small detail that makes it yours.

We currently offer text-only engraving for individual orders — names, dates, mantras, initials.

If you'd like a symbol (heart, paw print, moon, star), simply email us or leave a note in your cart before placing your order and we'll let you know if it's possible.

If you have a custom illustration in mind, please enquire — we can make it happen for a small additional fee.

For brand orders and corporate gifting, we can also engrave logos. Please reach out to discuss your brief.

Yes, in most cases. If you're entering a non-English message or special characters, please email us at support@lunaire.au or leave a note at checkout. We'll reach out if anything isn't compatible with our engraving system.

The character limit is a guide to ensure your engraving looks balanced and beautiful on the jar. That said, we always do our best to accommodate special requests.

If you have a longer message in mind, leave a request in the order notes or reach us via our contact form or support@lunaire.au — we'll be in touch if we can make it happen.

We release new Forever Jar colourways once a year. Each collection is a limited release — when a shade sells out, it doesn't return. No restocks. No repeats.

To be first to know when new colours launch, join our mailing list or follow us on Instagram.

Absolutely. Every Lunaire order is beautifully boxed and ships without any pricing inside. You can personalise the jar with engraving, choose a scent that feels just right, and include a printed gift message — just leave it in the order notes at checkout.

Yes. Write your message at checkout and we'll include it with your order.

Yes. If you're unsure which scent or engraving to choose, a digital gift card makes a thoughtful placeholder — something beautiful now, something personal later. Available here in multiple values.

Orders under $99 incur a flat $12.95 shipping fee.

We currently ship to:

• Australia
• New Zealand
• Canada
• UK & Ireland

Outside these regions? Email us — we may be able to arrange a custom delivery just for you.

Each Lunaire piece is prepared and dispatched within 2–3 business days.

• Standard (Australia): 2–8 business days
• Express (Australia): 1–4 business days
• International: 10–14 business days

You'll receive tracking info once your parcel is on its way.

If you're purchasing for a future occasion and want to delay shipping, leave a note at checkout or email us. We'll do our best to time it just right.

If your delivery seems delayed or missing, email us at support@lunaire.au with your order number. We'll investigate with our shipping partners and make sure your ritual arrives safely.

Subscriptions make your rituals effortless. When you subscribe, your favourite refill is delivered automatically every 3 months. You're committing to two orders — your first and one renewal. After that, the choice is yours.

Yes — if you subscribe to a 4-pack or more of refills, you'll automatically qualify for free shipping. Smaller packs ship at our standard rates.

Yes — after your first two orders. Once your initial two deliveries are complete, you can pause, skip, or cancel anytime through your Lunaire account. Simply log in, manage your settings, and adjust as needed.

Yes. Inside your account, select Edit to update your subscription — add new scents, remove others, or adjust your mix with complete flexibility.

Or email us at support@lunaire.au and we can help you sort it out.

If a payment fails, we'll send you a secure email link to update your card details. Once that's sorted, your subscription continues as usual.

Yes. Lunaire offers payment via AfterPay and PayPal, where you can pay in four interest-free instalments.

Of course. You'll find the box to enter your code at checkout — before you confirm your order. If you ever forget, just reach out. We're here to help.

If you've made a mistake or changed your mind, please contact us at support@lunaire.au as soon as possible. We usually dispatch within 48 hours — once an order has been engraved or packed, changes may not be possible. But if we can help, we always will.

We offer a 30-Day Money Back Guarantee on eligible items. We hope you adore every Lunaire piece — but if something doesn't feel quite right, we'll make it right.

Please email support@lunaire.au within 7 days of receiving your parcel, including a photo and your order number. We'll prioritise your request and make it right.

Yes. Every Forever Jar is backed by our lifetime promise. If your jar becomes damaged through regular use, we'll replace it — no matter how long it's been.

This warranty excludes misuse or accidental drops, but if you're unsure, reach out. We're here to help.

Yes. We love creating pieces that feel truly personal — whether it's a scent for your wedding, an engraved jar for your team, or a signature candle for your brand.

Yes — for corporate gifting and larger orders, we can engrave your brand's logo onto our Forever Jars. Email us at support@lunaire.au with your idea and we'll guide you through the options.

There's no strict minimum, but most orders begin at 5 units. If you're unsure, reach out — we're happy to guide you.

Yes. Lunaire is available for selected retailers, wellness spaces, and design-led stores. Email support@lunaire.au to start the conversation.

Yes. We offer bespoke scent development for select corporate and custom projects. Reach out to enquire.

Email us anytime at support@lunaire.au, or submit a message via our Contact Form. We'll respond as soon as we can.

We typically reply within 1–2 business days. During busier periods it may take slightly longer — but we'll never leave you hanging.

If your order hasn't been engraved or shipped yet, we'll do our best to fix it. Please reach out as soon as possible — ideally within 24 hours.

Of course. You're welcome to email us or leave a note in your cart at checkout. If there's something we can do, we will.